Device Permissions

If access to your webcam or microphone is blocked when joining a Louper room, you will need to unblock webcam and microphone access in your browser's settings and rejoin your room so that other participants can see and hear you.

Chrome

First, refresh the Louper room page. If you are prompted for camera and microphone access in Chrome after refreshing, click Allow. If you are not prompted for device access, follow these steps:

• At the top right of Chrome, click More (three vertical dots) > Settings.
• Click Security and privacy > Site settings > Camera or Microphone.
• Review your blocked and allowed sites.
• If https://app.louper.io:443 is listed under the 'Not allowed to use your camera' or 'Not allowed to use your microphone' section, click the Delete (traschcan) button to the right of it.
• Refresh the Louper room page.
• When prompted for device permissions, for example 'app.louper.io wants to use your microphone' and 'app.louper.io wants to use your camera', click Allow.
• Click Go! to enter the room.

Turn on device permissions in macOS System Preferences

If you use macOS and your camera or microphone isn't on in your system preferences, Chrome may ask permission to use your camera or microphone. To use your camera or microphone in Chrome:

• Open System Preferences.
• Click Security & Privacy.
• To enable camera or mic permissions:
        Camera: Click Camera in the left column and then Select the tick box next to 'Google Chrome' in the right column.
        Microphone: Click Microphone in the left column and then Select the tick box next to 'Google Chrome' in the right column.
• Your computer may ask if you want to quit to save changes. To save changes, click Quit and reopen.

Safari

First, refresh the Louper room page. If you are prompted for camera and microphone access in Safari after refreshing, click Allow. If you are not prompted for device access, follow these steps:

• Click Safari > Preferences.
• Click Websites.
• Click Camera in the column on the left.
• On the right, you should see app.louper.io with the setting Deny next to it.
• Click the dropdown menu that says Deny and change the setting to Allow.
• Make the same adjustments as above to the Microphone setting in the column on the left.
• Refresh the Louper room page. You should no longer be promtped for device access, but if you are, click Allow in the Safari permissions dialog.

Turn on device permissions in macOS System Preferences

If you use macOS and your camera or microphone isn't on in your system preferences, Safari may ask permission to use your camera or microphone. To use your camera or microphone in Safari:

• Open System Preferences.
• Click Security & Privacy.
• To enable camera or mic permissions:
        Camera: Click Camera in the left column and then Select the tick box next to 'Safari' in the right column.
        Microphone: Click Microphone in the left column and then Select the tick box next to 'Safari' in the right column.
• Your computer may ask if you want to quit to save changes. To save changes, click Quit and reopen.

Firefox

First, refresh the Louper room page. If you are prompted for camera and microphone access in Firefox after refreshing, click Allow. If you are not prompted for device access, follow these steps:

• Click the Permissions icon on the left side of the address bar.
• Click the X next to Blocked or Blocked Temporarily.
• Refresh the room page.
• When prompted for device permissions, for example 'Allow app.louper.io to use your microphone?' and 'Allow app.louper.io to use your camera?', click Allow.
• Click Go! to enter the room.

Turn on device permissions in macOS System Preferences

If you use macOS and your camera or microphone isn't on in your system preferences, Firefox may ask permission to use your camera or microphone. To use your camera or microphone in Firefox:

• Open System Preferences.
• Click Security & Privacy.
• To enable camera or mic permissions:
        Camera: Click Camera in the left column and then Select the tick box next to 'Firefox' in the right column.
        Microphone: Click Microphone in the left column and then Select the tick box next to 'Firefox' in the right column.
• Your computer may ask if you want to quit to save changes. To save changes, click Quit and reopen.

Edge

First, refresh the Louper room page. If you are prompted for camera and microphone access in Edge after refreshing, click Allow. If you are not prompted for device access, follow these steps:

• Click the Permissions (Lock) icon on the left side of the address bar, next to https://app.louper.io.
• Click the dropdown next to Camera and change the setting from Block to Allow
• Click the dropdown next to Microphone and change the setting from Block to Allow
• Refresh the Louper room page. You should no longer be promtped for device access, but if you are, click Allow in the Edge permissions dialog.
• Click Go! to enter the room.

Turn on device permissions in macOS System Preferences

If you use macOS and your camera or microphone isn't on in your system preferences, Edge may ask permission to use your camera or microphone. To use your camera or microphone in Edge:

• Open System Preferences.
• Click Security & Privacy.
• To enable camera or mic permissions:
        Camera: Click Camera in the left column and then Select the tick box next to 'Microsoft Edge' in the right column.
        Microphone: Click Microphone in the left column and then Select the tick box next to 'Microsoft Edge' in the right column.
• Your computer may ask if you want to quit to save changes. To save changes, click Quit and reopen.