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LDE or Louper Transmit "There was a problem starting the stream"

If you receive an error message in LDE such as "There was a problem starting the stream. The Stream Key you are using may already be in use on another machine that is currently streaming, or may no longer be valid." this could be due to one of the following reasons:

LDE Stream Key error

Case 1: Stream Key is in use on another machine that is currently streaming​

Reason: Only one Stream Key can be used at a time. Streaming from multiple machines using the same Stream Key is unsupported.

Solution: Ensure that no other machines are currently streaming using the same stream key. This can occur if you have shared your stream key with others, or have setup multiple machines to use the same stream key. Sometimes, users accidentally leave a stream running on a machine. In this instance, you will need to stop the stream in LDE on the other machine first before you are able to stream.

Case 2: Stream Key is no longer valid​

Reason: The Stream Key you have entered into LDE or Louper Transmit may no longer be valid, or the stream time limit may have been reached.

Solution: Double check that your Stream Key in LDE or Louper Transmit matches the Stream Key of the room you are trying to stream to at app.louper.io.

If that does not solve the issue, you can refresh your Stream Key:

  1. Click on the “three-dot” menu on your room tile.
  2. Select Stream Keys in the dropdown menu.
  3. Click on the Refresh Stream Keys button.
  4. Click Confirm Stream Key Refresh.
  5. Copy the new Stream Key and paste it into LDE or Louper Transmit.
  6. If there are participants in the room, they would need to leave and rejoin the room to subscribe to the updated stream.
note

Refreshing your Stream Key makes the previous Stream Key redundant. The new Stream Key must be pasted into all streaming encoders that will be streaming to that room.

Case 3: Server issues​

Reason: If you have double checked that your Stream Key is correct and that no one else is using the same Stream Key at the same time as you, there may be a server-side problem.

Solution: Check out or status page for updates or contact support@louper.io