📄️ Room Connection Issues
If you are having trouble loading livestreams or connecting to other participants in a Louper room, this might be related to network or firewall issues. Read on to check for connection issues and for possible solutions.
📄️ Firewall Access Rules
If you are behind a firewall that is restricting access to Louper, please ask your network administrator to allow access to the following domains and ports on your network:
📄️ Device Permissions
If access to your webcam or microphone is blocked when joining a Louper room, you will need to unblock webcam and microphone access in your browser's settings and rejoin your room so that other participants can see and hear you.
📄️ Audio Feedback
Having feedback or 'double audio' issues? Try the below remedies.
📄️ Audio Doubling Up
If you are streaming to your room from your workstation and you are hearing two streams of audio when you join your room, the most likely cause is that your workstation is playing both the sound from your stream source (eg. the audio output from Avid or Premiere Pro) and the sound from the stream in your Louper room at the same time. To fix this, simply mute the stream in your room by hovering over the stream and clicking the volume icon in the controls bar.
📄️ Avid NDI audio clicking or "popping"
This issue has been resolved with the release of LBS v1.3.1. Please update to LBS v1.3.1 or newer here//www.louper.io/lbs-versions/
📄️ Audio Distortion
If you are hearing distorted or clipped audio in your stream, first make sure that the distortion is not occuring in the source before it reaches your encoder.
📄️ Cannot Hear or See Other Participants in Room
If you cannot hear or see other people in a room, or if they cannot hear or see you:
📄️ Video from Premiere Pro is not Fullscreen
If you are using NDI as an output device with Premiere Pro, and your stream's video is not fullscreen in Louper:
📄️ Video from After Effects is not fullscreen
If you are using NDI as an output device with After Effects, and your stream's video is not fullscreen in Louper:
📄️ NDI Source Has Stopped Working in LBS
If you are not receiving NDI video or audio from your NLE in LBS:
📄️ NDI Audio is Distorted
If you are hearing distorted audio when capturing an NDI source in LBS, this may be because you are working with 44 kHz instead of 48 kHz audio:
📄️ LBS Logs
LBS saves log files to your system which can be helpful for debugging and fixing issues.
📄️ LBS "There was a problem starting the stream"
If you receive an error message in LBS such as "There was a problem starting the stream. The Stream Key you are using may already be in use on another machine that is currently streaming, or may no longer be valid." this could be due to one of the following reasons:
📄️ Livestream Health and Connection Quality
LBS, starting from version 1.2.0, offers real-time stream health monitoring to help you identify and troubleshoot any issues that may arise during your live streams.