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Jump Desktop Audio Routing

When operating a workstation via Jump Desktop, audio from Adobe Premiere Pro or Avid Media Composer might not automatically be routed to your local monitoring setup. To hear program audio locally when streaming into a Louper Room, the host workstation must be configured to route audio to your computer.

Premiere Pro

Jump Desktop Audio Set Up for Premiere Pro and Louper Transmit​

If you’re using Premiere Pro and the Louper Transmit plugin via Jump Desktop, here are the steps to configure your audio on the host workstation.

  1. In System Settings, ensure that the sound output is set to Jump Desktop Audio
  2. Open Premiere Pro, go to Playback Preferences
  3. Select Enable Mercury Transmit
  4. Set Primary Audio Device to Louper Transmit
  5. In Transmit Device Playback, select Louper Transmit
  6. Ensure Disable video output when in the background is unchecked
  7. Click OK
  8. In the Louper Transmit plugin panel, ensure the Audio Monitor is set to Same as System

You should now hear the audio from your Premiere Pro timeline on your local setup. If you cannot hear audio, please refer to these troubleshooting steps.

Full streaming setup guide for Premiere Pro and Louper Transmit here.

Jump Desktop Audio Set Up for Premiere Pro and NDI - LDE​

If you’re using Premiere Pro and NDI - LDE via Jump Desktop, here are the steps to configure your audio on the host workstation.

  1. In System Settings, ensure that the sound output is set to Jump Desktop Audio
  2. Open Premiere Pro, go to Playback Preferences
  3. Select Enable Mercury Transmit
  4. Set Primary Audio Device to NDI Audio
  5. For Transmit Device Playback, select NDI Output, then click OK
  6. Make sure your Playback Resolution is set to Full (not 1/2, 1/4, or lower - learn more)
  7. In LDE (the Louper Desktop Encoder), ensure the Monitoring Device is set to Jump Desktop Audio
  8. Ensure the headphone icon is unmuted (white) or the speaker icon is checked

You should now hear the audio from your Premiere Pro timeline on your local setup. If you cannot hear audio, please refer to these troubleshooting steps.

Full streaming setup guide for Premiere Pro and NDI here.

Avid Media Composer

Jump Desktop Audio Set Up for Avid and Louper Transmit​

If you’re using Avid Media Composer and the Louper Transmit plugin via Jump Desktop, here are the steps to configure your audio on the host workstation.

  1. In System Settings, ensure that the sound output is set to Jump Desktop Audio
  2. Open Avid Media Composer, right-click the HW/SW button, hover over Louper and click Select
  3. Right-click the HW/SW button again and ensure Desktop Audio is enabled (a checkmark will be shown next to the Desktop Audio menu item if it is enabled)
  4. Left-click the HW/SW button. The icon will flash red when the output is live
  5. In the Louper Transmit plugin panel, ensure the Audio Monitor is set to None

You should now hear the audio from your Avid timeline on your local setup. If you cannot hear audio, please refer to these troubleshooting steps.

Full streaming setup guide for Avid Media Composer and Louper Transmit here.

Jump Desktop Audio Set Up for Avid and NDI - LDE​

If you’re using Avid Media Composer and NDI - LDE via Jump Desktop, here are the steps to configure your audio on the host workstation.

  1. In System Settings, ensure that the sound output is set to Jump Desktop Audio
  2. Open Avid Media Composer, right-click the HW/SW button, hover over NDI or OpenIO_NDI or NewTek NDI and click Select
  3. Right-click the HW/SW button again and ensure Desktop Audio is enabled. On older versions of Avid, this option may be labelled as Play local audio when broadcasting
  4. Left-click the HW/SW button. The icon will flash red when NDI output is live
  5. In LDE (the Louper Desktop Encoder), ensure the Monitoring Device is set to Default
  6. Ensure the headphone icon is muted (red)

You should now hear the audio from your Avid timeline on your local setup. If you cannot hear audio, please refer to these troubleshooting steps.

Full streaming setup guide for Avid Media Composer and NDI here.

Jump Desktop Audio Troubleshooting​

If you are unable to monitor the audio out of your edit timeline while using Jump Desktop, you may need to troubleshoot the Jump Desktop Audio settings in the remote machine’s Audio Midi Setup.

  1. Go to the Applications folder on your remote computer
  2. Navigate to Utilities > Audio Midi Setup
  3. In Audio Devices, click on Jump Desktop Audio 8 ins / 8 outs
  4. Select Configure Speakers
  5. In the Configuration drop down, select 7.1 and click Apply
  6. Then set it back to Stereo and click Apply again
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